International deliveries

We kindly ask you to closely follow up shipment status by the tracking link provided by email once your order is completed and using the tracking links below once your package has reached the country of destination.

As stated in our Terms and Conditions, you are responsible to provide an accurate shipping information that includes a valid address including a valid phone number (international code included) and to follow up your shipment to fulfill import procedures that might be required. Failure to comply with the aforementioned generates delays, returns or other issues that may result in extra costs for you.

Our current Delivery Incidence rate is under 1%, however please note that this is specially relevant for shipments outside the European Union as a return fee, handling and shipping costs might add up to 47€/55USD/75AUD and are not refundable.

Our global logistics partners

For European Shipment: General Logistics Systems – GLS
For non-European Shipments: National Portugal Posts – CTT Expresso

GLS and CTT rely on international partners and national posts to handle a complete delivery service. Please find below the local partner that will be responsible to deliver your parcel and the specific tracking page listed by country.

Within EU Shipments

Germany: GLS [tracking link]
France: GLS [tracking link]
Netherlands: GLS [tracking link]
Spain: ASM-red [tracking link]
Portugal: ASM-red [tracking link]
Italy: GLS [tracking link]
Greece: ACS Courier [tracking link]
United Kingdom: Parcel Force [tracking link]
Ireland: Parcel Force [tracking link]
Sweden: DB Schenker [tracking link]
Norway: Norway Post Bring [tracking link]

For other countries not listed, please refer to EU GLS tracking portal [Tracking link]

Outside EU Shipments

USA: National Posts [tracking link]
Canada: National Posts [tracking link]
Australia: National Posts [tracking link]
Japan: National Posts [tracking link]
South Korea: National Posts [tracking link]
South Africa: National Posts [tracking link]
Brasil: National Posts [tracking link]
Chile: National Posts [tracking link]
Panama: National Posts [tracking link]

For other countries not listed, please refer to Global CTT tracking portal [Tracking link] or EMS International  [Tracking link]